Return&Refund policy

Buyers must pay for their own shipping fee for the return and the return must be initiated within 7 days of initially receiving the guitar. No reason for return is needed but the guitar must be brand new. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For the fastest return processing, please notify us of the return via the email addresses listed below before the return shipment arrives to its destination. Returns will not be accepted after this 7 days of time. If we receive a return that was sent after the 7 days period as described, no refund will be given.

No refunds will be given to cover import tax, as we mentioned at the top of the Shipping Policy and in the description of each product.

Upon receiving the return, we will refund you via your original payment method.

Shipping policy

Note: Shipping time estimates are depend on the shipping method you choose when you checkout and current global situation.

The buyer is responsible for paying the guitar’s import tax, we will provide free customs tax  shipping methods and prepare all shipping documents for you to avoid extra charging fees.

Tracking numbers will be provided to you after the order is received and shipping waybill is created.

When guitars are in stock (stock is shown as “Availability” on our product pages), they are shipped out immediately after purchase. At the same time we will photos and video records the guitar’s appearance and upload the folder to Google drives for keeping 1 year. We will take responsibility to well pack your guitar and reinforce the out side transaction box.

Customers need to check the guitar when you receive it and before you assign the package. The claim of shipping damage will be refused if you have assigned the package.

We currently ship internationally to all countries around the world. We provide multi shipping methods. Shipping fees depends on where you are located, and will be calculated at checkout. For some locations, we are required to charge an increased shipping fee as the process it takes to ship a guitar to that location is more complex.

Need help?

Contact us at {libin@hsienmoguitars.com} for questions related to refunds and returns or shipping.